Electricity
HESCO Bill Check
HESCO (Hyderabad Electric Supply Company) supplies electricity to Hyderabad، Mirpurkhas، Badin، Thatta and Tando Allahyar, and has operated since 1998.
HESCO at a glance
- Full name
- Hyderabad Electric Supply Company
- Established
- 1998
- Head office
- Hyderabad
- Helpline
- 118
- Service area
- Hyderabad, Mirpurkhas, Badin, Thatta, Tando Allahyar
- Number format
- 14 digits, starting 30, 31
- Billing system
- PITC shared
What is HESCO and which areas does it supply?
HESCO (Hyderabad Electric Supply Company) distributes power across lower Sindh, serving Hyderabad city and surrounding agricultural districts including Mirpurkhas, Badin and Thatta.
HESCO distributes across lower Sindh — Hyderabad city together with Mirpurkhas, Badin, Thatta and Tando Allahyar — serving roughly 1.26 million consumers. The territory is largely agricultural, with a significant coastal belt and a consumer base that is more rural and lower-income than the Punjab companies'.
Loss and recovery are both weak: more than a quarter of the power entering the network is never billed, and around a quarter of what is billed is never collected. In territories like this the two problems compound, because unrecovered revenue limits the investment needed to fix the losses that caused it.
NEPRA has separately questioned the credibility of HESCO's own reporting. The company logged just 165 voltage-related complaints across the year against its consumer base — a figure the regulator treats as evidence of deficient complaint registration rather than of good service.
Which number you need
HESCO identifies your connection by one number only: the 14-digit reference number printed at the top of the bill. There is no shorter customer or consumer ID that will work in its place — that facility exists at LESCO alone — so the printed reference number is the one to keep.
HESCO references begin with 30, 31. Those leading digits are the billing batch, and they are what lets this site work out the company from the number alone, with no dropdown to choose from.
HESCO bills through the shared system operated by PITC, the government's IT company, which is the same platform behind most of the other distribution companies. That shared infrastructure is why one number format and one lookup reach them all.
Which districts does HESCO cover?
HESCO's service area covers Hyderabad، Mirpurkhas، Badin، Thatta and Tando Allahyar.
HESCO performance in FY 2024-25
NEPRA publishes an annual assessment of every distribution company. These are HESCO's reported figures, set against the level allowed in its tariff and the national picture.
- T&D losses(FY2024-25)
- 27.89%[1]
- Allowed in tariff(FY2024-25)
- 17.55%[1]
- Revenue recovery(FY2024-25)
- 74.80%[1]
- Financial shortfall(FY2024-25)
- Rs 39 bn[1]
- Consumers(FY2024-25)
- 1,261,005[1]
- Loss ranking(FY2024-25)
- 7 of 10 (lower is better)
| Measure | Reported | Target | National |
|---|---|---|---|
| T&D losses | 27.89% | 17.55% | 17.55% |
| Revenue recovery | 74.80% | 100% | 96.60% |
Recovery above 100% reflects payments received against earlier arrears on top of the year's own billing, not overcharging. Sector-wide, distribution companies lost Rs 132 billion in FY 2024-25.
HESCO loses over a quarter of the power it receives and recovers roughly three-quarters of what it bills. NEPRA has separately questioned the credibility of HESCO's own complaint reporting: it logged just 165 voltage complaints in the year against a consumer base of more than 1.2 million, which the regulator treats as a sign of under-recording rather than of good service.
Report a meter or billing problem
Complaints for HESCO — and every other PITC company — are filed through one shared system, CCMS. You can find your account by reference number, contact number or CNIC.
The form asks for your name, mobile in 923xxxxxxxxx format, CNIC, address and a nearby landmark, plus the nature and type of the complaint. Keep the complaint number it gives you — every later stage of escalation depends on it.
Do not pay scammers. No distribution company asks for payment over the phone, for an OTP, or for money into a personal account. A call demanding immediate payment to avoid disconnection is the most common form of this fraud. Always pay through a bank, ATM or authorised wallet.
How do I pay a HESCO bill?
A HESCO bill can be paid at a bank, an ATM, JazzCash, Easypaisa or any authorised payment counter, using the same reference number.
Payment Methods
Where is HESCO's head office?
HESCO's head office is in Hyderabad: WAPDA Complex, Hussainabad, Hyderabad
Common questions about HESCO bills
How do I check my HESCO bill online?
Enter the Reference Number printed on any previous HESCO bill in the box above. BillHub recognises it as HESCO's and opens the real bill from PITC's official system. No account or registration is needed.
Which areas does HESCO supply?
HESCO covers Hyderabad, Mirpurkhas, Badin, Thatta, Tando Allahyar, and is headquartered in Hyderabad. Every distribution company holds an exclusive NEPRA licence for its own territory, so which one supplies you is decided by your address — there is no competing supplier to switch to.
Why is load-shedding heavier in HESCO's area?
Load management is applied feeder by feeder, and the hours a feeder gets are tied to how much of its electricity is actually paid for. In FY 2024-25 HESCO reported losses of 27.89% against an allowed 17.55%, and recovered 74.80% of what it billed. Feeders with high losses and weak recovery are cut back hardest, which is why two neighbourhoods in the same city can be on very different schedules. NEPRA has separately questioned HESCO's own complaint records, noting just 165 voltage complaints logged in a year against a consumer base above 1.2 million — so a schedule that looks unchallenged locally may simply be under-reported.
How are agricultural tube-well connections billed in HESCO's area?
Tube-well connections sit in their own tariff category, separate from domestic slabs, and successive federal and provincial subsidy decisions have repeatedly changed what that category costs. Because HESCO's territory carries a high proportion of these connections, the category has a visible effect on the company's overall recovery. Check the tariff code printed on your bill — a connection recorded in the wrong category can make a substantial difference.
Where is the HESCO Reference Number printed?
Near the top of the paper bill, usually beside your name and address. Enter it in full, with no spaces or dashes. If you no longer have a paper bill, your local HESCO sub-division office can look it up from your address and CNIC.
How do I file a billing complaint against HESCO?
Call 118 or visit your HESCO sub-division office, and take a complaint number — every later stage will ask for it. The escalation route beyond that is set out above.
Does HESCO generate its own electricity?
No — HESCO distributes only, over its own network across Hyderabad and the surrounding districts. Generation is bought centrally, and the tariff is NEPRA's rather than HESCO's.
Related guides
- How to Check Your Electricity Bill Online in Pakistan (2026)
- Understanding Your Electricity Bill: A Line-by-Line Breakdown
- FPA Explained: Why Your Electricity Bill Changes Every Month
- Electricity Tariff Slabs in Pakistan: How the Rate Actually Works
Tools & resources
Other electricity companies
See all DISCOsSources
- [1]Performance Evaluation Report FY 2024-25 — Distribution Companies — NEPRA, accessed 26 August 2026
Last verified: 26 August 2026