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Enter the number from any past bill — called a reference, consumer, customer, or account number depending on your provider.
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Electricity, gas, water and telecom bills in Pakistan come from four separate systems, and each one calls the number identifying your connection something different. That is the friction BillHub removes: enter the number and the company is recognised from the number itself, with no dropdown to work through.
| Utility | Companies | What the number is called |
|---|---|---|
| Electricity | 11 DISCOs + K-Electric | Reference Number |
| Gas | SNGPL, SSGC | Consumer / Customer Number |
| Water | WASA Lahore, Faisalabad, Rawalpindi | Account Number |
| Telecom | PTCL | Phone Number |
For electricity, the eleven WAPDA-descended companies all bill through one government system operated by PITC, which is why a single number format works across every one of them. K-Electric runs its own platform because it generates as well as distributes, so Karachi bills are looked up separately.
The metered utilities — electricity, gas, and water where a meter exists — are billed in slabs: the more you consume, the higher the rate on the upper portion. Tariffs are set by NEPRA for electricity and OGRA for gas, not by the company that sends the bill. That is why domestic rates are identical across all the distribution companies, and why service quality rather than price is what distinguishes them.
The most expensive thing to get wrong: the 200-unit threshold
Stay at or under 200 units of electricity in a billing month and you are billed on the cheaper protected table. Cross it in a single month and the entire month is re-priced on the unprotected table — including the first 200 units, not just the excess. It is why a slightly hotter month can produce a disproportionately larger bill.
Beyond consumption, every bill carries lines that have nothing to do with what you used: the Fuel Price Adjustment, quarterly adjustments, GST, the PTV licence fee and meter rent. When consumption barely moved but the bill jumped, the explanation is almost always here rather than in the energy charges.
Every lookup on this site is a public one. There is no registration, no password and no fee, because the official billing systems themselves expose a duplicate bill to anyone holding the connection number. What you see here is the company's own record rather than a copy we have stored, so the amount, the due date and the meter reading are the ones the utility will act on.
Enter the number
Type it into the box at the top of any page. The company is worked out from the digits themselves — the first two identify the billing batch — so there is no list to scroll through. LESCO customers can enter either the printed reference number or their shorter 8-digit Customer ID.
Read the meter line before the amount
Check the current reading and whether it is marked actual or estimated. Every other figure on the bill is derived from that one number, so an estimated reading is the first thing to question when a bill looks wrong.
Save or print the duplicate
The official portal produces a printable duplicate that banks, post offices and payment counters accept in place of the posted bill. This is the normal remedy when a bill has not arrived, not an exception.
Nobody should ask you to pay to see a bill
Checking a bill is free on every official system in Pakistan. A site that asks for a fee, a login, or your CNIC before showing you an amount is not a billing system. Neither is anyone who phones claiming your meter will be disconnected unless you send money to a personal account — the distribution companies do not collect that way.
A disputed bill has a defined route, and it does not begin with the payment counter. For the eleven distribution companies the first stop is CCMS, the government's shared complaint system, which opens a complaint against your reference number and issues a tracking number. K-Electric consumers use K-Electric's own channel. Either way, the complaint number is the thing to keep — it is what turns a phone call into a record.
| Stage | Who | Use it for |
|---|---|---|
| 1 | Sub-division office / helpline 118 | Meter reading disputes, outages, a bill that has not arrived |
| 2 | CCMS complaint portal | Anything unresolved, and anything you want on record |
| 3 | NEPRA (electricity) or OGRA (gas) | The company has not acted, or has acted wrongly |
| 4 | Wafaqi Mohtasib / Citizen Portal | Maladministration, after the regulator |
Each stage expects the one before it to have been tried, so a complaint that skips to the regulator is usually referred back down.
Two problems are worth separating, because they are handled differently. A reading dispute is a metering matter and is resolved by a re-check or a meter test. A detection bill — an arrears charge raised after the fact for electricity the company believes was used but not billed — is a billing matter, and you are entitled to see the basis on which it was calculated.
Almost every bill in Pakistan can now be paid from a phone. Banking apps, JazzCash and Easypaisa, ATMs, bank counters and retail payment agents all accept the same connection number, and payment posts against the account rather than against a receipt you have to keep. The printed bill remains useful mainly as the source of the number.
Most bills show two amounts. The lower one applies up to the due date; the later figure includes a late-payment surcharge and applies afterwards. The gap between them is usually small in rupee terms but the consequences of drifting past it are not: sustained non-payment leads to disconnection, and reconnection carries its own charge on top of the arrears.
Pay a day early rather than on the day
Payments made through third-party channels are not always posted the same day. Where the due date falls on a weekend or a public holiday, the safe assumption is that posting happens on the next working day.
Explainers on tariffs, payments, and policy changes that affect your bill
NEPRA reviews the Fuel Price Adjustment on a near-monthly basis, reflecting the actual cost of fuel used for generation one to two billing cycles earlier. If your bill jumped without a change in your own usage, the FPA line is the most common reason — check the tariff table printed on your bill to see the rate applied this cycle.
PITC's Cross Subsidy Program lets residential consumers who consistently use under 200 units a month register for a protected tariff at no cost. Many eligible households never register simply because they don't know the option exists — it's worth checking if your last few bills sit under that threshold.
Several DISCOs, including LESCO and IESCO, continue rolling out smart meters that bill peak and off-peak hours at different rates — typically peak hours between 6 PM and 10 PM. If your bill recently started showing separate peak/off-peak unit counts, shifting heavy appliance use outside that window is the most direct way to reduce it.
New domestic and commercial electricity connections go through PITC's online ENC portal. Here's what the process actually involves, start to finish.
Wrong meter reading, billing dispute, or no power for days? Here's the actual escalation path, from your DISCO's own complaint cell up to NEPRA.
SSGC's portal also uses a CAPTCHA, so like SNGPL, the fastest path is having your 10-digit customer number ready before you open it.
Paste your reference number from a previous bill into the box above. BillHub automatically detects your DISCO and shows your official bill instantly.
