SNGPL
How to File a SNGPL Complaint
Gas leak, low pressure or a wrong bill — here is the order to escalate a SNGPL complaint, with the official links for each stage.
Helpline 1199Where to complain, in order
If you smell gas
Turn off the stove, do not touch electrical switches, open the windows and call 1199 at once.
| Stage | Where | Use it for |
|---|---|---|
| 1 | SNGPL helpline 1199 | Gas leak (call at once), no gas, low pressure, meter fault |
| 2 | SNGPL online complaint | Wrong bill, wrong category, disconnection — keep the complaint number |
| 3 | OGRA consumer complaint | The company has not resolved it |
| 4 | Pakistan Citizen Portal | Maladministration, after OGRA |
Frequently asked questions
What is the SNGPL complaint number?
The helpline is 1199; it takes gas-leak complaints around the clock.
How do I complain about a wrong gas bill?
File it with the company first and keep the complaint number; if it is not resolved, lodge it with OGRA.
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